Frequently Asked Questions

You will receive a shipping confirmation email once your order ships that contains your tracking information. Orders are fulfilled within 24 to 72 hours.

We put together a handy shipping guide here, Shipping & Delivery. Please note customers are responsible for any customs and tax charges for their order.

Please visit our Shipping & Delivery page for a detailed breakdown of delivery times based on your location. These times are based from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on demand and your location, delivery time will vary. 

We do ship every item with extra padding. Despite this, sometimes items arrive damaged due to mail service mistreatment.

If this happens to you, please reach out with your order number, and a picture of the damaged item.

We have our main office located in the beautiful U.S.A.!

Feedback From Customers

My skin stays hydrated, my hair glows, and I feel more confident than ever. I’ve recommended it to everyone I know—this is a must-have for anyone dealing with dryness. Total magic in a jar!

G. Humphrey

I love this product because it’s all-natural—free of chemicals, dyes, and artificial scents or colors. [True Moisture] only uses the best ingredients. Honestly, I have to fight my family for the last bit!

L. Brown

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Thanks for the feedback. We are always looking to improve our product and we would love to look into this issue with you further.

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Testimonial

Thanks for the feedback. We are always looking to improve our product and we would love to look into this issue with you further.

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